The Trek Certified Service Expert Technician curriculum focuses on efficiencies and processes to repeatedly maximize the repair technician’s day-to-day abilities, expertise, and work load – thus creating direct revenue growth in your service business.


While the training tools and expertise are tailored towards the products and equipment from Trek and Bontrager, the direct skills and proficiencies learned will translate to each and every work order – thus maximizing productivity and ability.


This course is designed for advanced technicians with 3+ years of experience in a high-volume service department. Successful completion of Trek Certified Repair Technician course, or similar formal training, is recommended. All courses and training will be hosted at our TCS training and development facility at Trek Bicycle’s global headquarters in Waterloo, WI.


Subject Material Covered:                    

Materials of frames and componentry 

Use of solvents and cleaners 

Use of lubricants and thread lockers 

Frame issue troubleshooting, replicating, and resolution

Wheel building 

Spoke replacement 

Tubeless Ready (TLR) system installation, set-up, and maintenance

Diagnose, overhaul and replacement methods of bearings in headsets, bottom bracket, hubs and suspension linkage

Overhaul and tuning of suspension forks and shocks

Complete bike overhaul procedures

E-bike maintenance and care, software updating and tuning

Hydraulic disc brake overhaul and tuning 

Drivetrain overhaul and tuning 

Component and system compatibilities 

Troubleshooting of creaks, issues, or complaints

Tool use and maintenance

What products will be utilized in training? 

Trek Remedy / Fuel EX

Trek Madone 

Trek Powerfly

Bontrager Line Elite wheels  

Bontrager Rapid Drive hub system

SRAM Guide hydraulic disc brake

RockShox Reverb seatpost  

Shimano M8000 drivetrain

Shimano hydraulic disc brakes ST-RS785, ST-RS685, ST-RS505, BR-RS505, BR-RS785

Shimano road mechanical drivetrain

Fox Float 34 fork

Fox Float EVOL shock