The Trek Certified Service Operations Management course builds upon the foundation of our Service Advisor course with advanced topics in running an efficient and profitable service department.  Upon completing this course, students will formulate a business plan for the year ahead that will help set your business on a clear path to success.


This course is designed for service managers or those aspiring to be one someday.  The focus of instruction is centered around the Trek Certified Service scorecard and formulating a business plan through P&L evaluation and benchmarking as well as exercises that have been proven to create positive change for service departments across the country.

Subject Matter Details:

Business Planning

People Planning

People Management


Service Department Layout

Process Development

Process Implementation

Service Packages

Service Advising Process

Daily Task Lists

Meetings – why, how, who, what, when

Service Parts

Service Promotion